Privacy Policy
Last updated: June 10, 2026
BIGGS Rentals respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit biggsrents.com, request a quote, reserve equipment, communicate with us, or use services connected to BIGGS Rentals.
Information We Collect
We may collect contact information such as your name, business name, phone number, email address, billing information, delivery or job site address, rental dates, equipment requests, and messages you send to us. We may also collect transaction and rental information needed to prepare quotes, manage orders, take payments, deliver equipment, and provide support.
Our website and service providers may collect technical information such as IP address, browser type, device information, referring pages, pages visited, and general usage data through cookies, analytics tools, forms, booking tools, payment processors, and similar technologies.
How We Use Information
We use information to respond to inquiries, prepare quotes, process reservations, manage rental orders, schedule pickup or delivery, process payments, provide customer service, maintain records, improve our website and operations, prevent fraud, and comply with legal, accounting, insurance, and tax obligations.
Service Providers
We may share information with trusted service providers that help us operate our business, including website hosting, form tools, rental management systems, payment processors, accounting systems, communications providers, analytics providers, delivery partners, insurers, and professional advisors. These providers are allowed to use information only as needed to provide services to BIGGS Rentals or as required by law.
Payments and Financial Data
Payment information may be processed by third-party payment providers. BIGGS Rentals does not intentionally store full payment card numbers on its website. Accounting and transaction information may be used in systems such as payment processing, rental management, and bookkeeping platforms to complete orders and maintain accurate records.
Cookies and Analytics
Our website may use cookies and similar technologies to keep the site working, understand site traffic, improve pages, measure marketing performance, and support forms or booking features. You can adjust cookie settings in your browser, though some site features may not work correctly if cookies are disabled.
How We Protect Information
We use reasonable administrative, technical, and organizational measures to protect information. No website, email, or electronic system is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep information for as long as reasonably needed to provide services, manage customer relationships, maintain business records, resolve disputes, comply with legal obligations, and support accounting, tax, insurance, and operational requirements.
Your Choices
You may contact us to request access, correction, or deletion of personal information, subject to legal, accounting, operational, and security limits. You may also opt out of non-essential marketing communications by contacting us or using any unsubscribe option included in the message.
Children’s Privacy
Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.
Contact Us
BIGGS Rentals
650 S Prairie View Dr
West Des Moines, IA 50266
Phone: (515) 450-9506
Email: office@biggsrents.com